FAQ
Orders and working with us
How do I ask for a price?
Send a quote request with the product name and quantity. We give prices in the offer with a validity date, because they depend on quantity, date and the market.
Do you handle smaller orders?
Yes. We mainly work with manufacturers who take less than one full truck of a product at a time. We ship full pallets, mixed pallets and full trucks.
Can you adapt a product to my requirements?
We adapt products to your requirements, including tailor-made products, with support for your purchasing and R&D teams.
Do you help choose the raw material?
Yes. We help you choose a product that gives the result you expect in the final product and, where possible, lowers production costs.
Delivery and logistics
How fast do you deliver?
Orders are delivered within 48 hours, and Just-in-Time deliveries are possible. We confirm the exact date with each order.
Which transport options do you offer?
Full pallets, mixed pallets and full trucks, groupage, refrigerated and isothermal deliveries, and liquid chocolate in tankers.
Where do the raw materials come from?
We import products from countries including Malaysia, Côte d'Ivoire, Ghana, Germany, Ecuador, Vietnam, the Netherlands, Indonesia.
Is chocolate available in liquid form?
Yes. Chocolate is available in liquid and solid form, in 10 kg or 20 kg packages. We also deliver liquid chocolate in tankers.
Documentation and certificates
Which certificates does CIB hold?
IFS Broker (valid until 24.10.2027), Rainforest Alliance (valid until 16.03.2027), Fairtrade (valid until 02.02.2032).
Where can I download certificates for a supplier audit?
On the Certificates page, as PDFs, with the certificate number and a link to verify it with the issuer.
Which certificates do the products have?
Depending on the product: FSSC 22000/IFS/ISO, Kosher, Halal, UTZ, Fairtrade, Rainforest Alliance, FSSC 22000, Fair for Life, Organic (Skal, NOP, JAS, BIOSUISSE), Other (e.g. ISO 14001). Each product page lists its certificates.
Do products have a specification?
Yes. Each product page has a specification table, packaging and shelf life. For other documents, write to us.
Choosing the raw material
What is the difference between natural and alkalized cocoa powder?
In our range, natural powders have pH 5.1–6.0; 5.7 ± 0.5; 6.0 ± 0.3; 5.7 ± 0.5. Alkalized powders have a higher pH, 5.7 ± 0.5; 7.8; 7.9; 7.5; 7.4–7.8; 7.4–8; 7.4–8; 7.4–8; 7.0–9.0; 6.8–7.4; 8.5 ± 0.5; 8.5 ± 0.5; 7.2 ± 0.3; 7.5 ± 0.5; 7.5 ± 0.5, and colours from brown and red to black.
What fat content do your cocoa powders have?
We offer powders with 0–2%, 10–12% and 20–22% fat.
Which cocoa butter do you offer?
Deodorized and refined cocoa butter, with yield points of 32-36°C, min. 31.5°C, min. 32°C, min. 31°C.
What is cocoa liquor used for?
Cocoa liquor, also called cocoa mass, is ground roasted cocoa beans. Together with cocoa butter it is a key ingredient in chocolate production.
Tell us the product and quantity, and we will prepare an offer.
Request a quote